CIAL won an international award

CIAL won an international award for passenger satisfaction by ACI

Cochin International Airport Limited (CIAL) has been selected as the best airport in the Asia-Pacific region in terms of services it offered to passengers. The airport was recognized by Airport Council International (ACI).


Highlights:
  • The award was presented to the authorities of Cochin International Airport at the second Annual ACI Customer Experience Global Summit held at Bali, Indonesia.
  • Airport Council International (ACI) conducted an annual survey in the 5-15 million passenger category in Airport Service Quality's (ASQ) and CIAL topped among them. One airport from Indonesia has also won recognition in the same category.
ACI ASQ survey:

ACI ASQ survey is a world-renowned airport service quality benchmarking programme. The programme measures passengers' satisfaction and is designed for airports to understand the importance of monitoring and improving passenger service.

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