Shri Amit Shah launched Emergency Response Support System ERSS- Dial 112

Shri Amit Shah launched Emergency Response Support System ERSS- Dial 112

Union Minister for Home Affairs, Shri Amit Shah launched three citizen centric services of the Chandigarh Police, in Chandigarh. The services include the Emergency Response Support System (ERSS - Dial 112), ‘E-Beat Book’ System and the ‘E-Saathi App’.


ERSS is one of the key projects of the Union Ministry of Home Affairs under Nirbhaya Fund. It is designed to play a pivotal role in mitigation or preventing escalation of crime, especially against women and children. ERSS provides a single emergency number (112), computer aided dispatch of field resources to the location of distress. Citizens can send their emergency information through call, sms, email and through the 112 India mobile app.

The ‘Dial 112’ emergency response service is an initiative to strengthen proactive community policing that would end confusion amongst distress callers, who at times end up dialling 100 in fire or medical emergency cases. The Emergency Number for Road Accidents (1073),Women Helpline (1091, 181), Child Help Line (1098), including other Helpline services would be added under the 112 unified emergency response number.

E beat Book:

The E-Beat Book is a web and mobile based application which will ease the collection, updation and analysis of information related to crime and criminals in a real time. Chandigarh has been divided in 54 divisions. The E-Beat Book would be linked with Crime and Criminal Tracking Network & Systems (CCTNS), which would help in a real time updation of crime/criminal data. The citizen can directly approach the Atal Sehbhagita Kendra for redressal of their grievances and can render their suggestions too.

The ‘E-Saathi’ App would help the general public, including senior citizens, to remain in touch with the police and also give suggestions to facilitate participatory community policing(‘Your Police at Your Doorstep’ initiative). The officer would become more efficient in his/her working, this would make police-people communication a two-way process, on the other.

These valuable public services would effectively reduce the response time of police to address the distress calls of the public and strengthen the police-public interface endeavor of community policing.

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